Privacy Policy

At Tap & Barrel Group (“Tap & Barrel”, “we”, “us”, “our”), we are committed to protecting your privacy and safeguarding your personal information. We value the trust you place in us—whether you’re dining in, ordering online, or connecting with us digitally.

We’re proud to comply with the applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial legislation where applicable.

This Privacy Policy outlines the types of personal information we collect, how we use and disclose it, and how you can access, correct, or withdraw your information. This policy applies to all personal information collected through our websites, in-store promotions, guest feedback channels, and any other method of interaction with Tap & Barrel Group.

We may update this policy from time to time to reflect changes in our practices or legal requirements. Please check back periodically for any updates. The current version is effective as of the date shown at the top of this page.

What companies does this apply to?

This Privacy Policy applies to all Tap & Barrel Group locations, including Tap & Barrel, BREWHALL, and any future associated concepts or venues.

What is personal information?

“Personal Information” refers to any information that identifies you as an individual. This could include:

• Name, email address, phone number
• Purchase or reservation history
• Payment details (when applicable)
• Online identifiers (e.g. IP address, cookies)
• Preferences or feedback you’ve submitted

This does not include business contact information used solely to communicate in a business or professional context (e.g., your name, job title, or business email address).

How do we collect personal information?

We collect personal information directly from you when you:

• Make a reservation or purchase
• Sign up for emails or newsletters
• Participate in promotions, contests, or giveaways
• Provide feedback or submit inquiries
• Interact with our website or social media channels

We may also collect information from third-party platforms if you’ve consented to share your details with us through those services. In addition, our websites may use cookies and analytics tools to collect non-identifying information to enhance your experience and improve site performance.

How do we use your information?

We use your personal information to:

• Process reservations, orders, and transactions
• Communicate with you about offers, events, or updates
• Improve our food, beverage, and guest experience
• Personalize digital and in-store interactions
• Administer contests, giveaways, or surveys
• Meet legal or regulatory requirements
• Support operational functions like security and fraud prevention

We’ll always identify the purpose of use at the time of collection and obtain your consent when necessary.

When do we share personal information?

We may disclose your information to third-party service providers (e.g., reservation systems, email providers, marketing platforms) that support our business operations—only under contractual agreements that maintain strict confidentiality and data security.

We do not sell or rent your personal information.

Your consent

By providing us with your personal information, you agree to its collection, use, and disclosure as described in this policy. You can withdraw your consent at any time (subject to legal or contractual obligations) by contacting us.

How long do we keep your information?

We retain personal information only for as long as it’s needed to fulfill the identified purpose or as required by law. Once it’s no longer needed, we securely delete or anonymize the data.

How do we keep your information safe?

We use physical, digital, and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Access to personal data is limited to team members and trusted partners who require it to perform their duties.

How can you access or update your information?

You have the right to:

• Request access to the personal information we hold about you
• Correct any inaccuracies
• Withdraw your consent (where applicable)

To make a request, please contact our Head Office (details below). We aim to respond within 30 days.

Contact Us

Tap & Barrel Group
#200-97 East 2nd Avenue
Vancouver, BC V5T 1B3